Privacy Policy
1. Introduction
Flexeller ("Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with Singapore’s Personal Data Protection Act (PDPA).
2. Personal Data Collected
We may collect the following data:
- Account Information: Name, email, phone number, and payment details.
- Transaction Data: Purchase history and payment records.
- Technical Data: IP address, browser type, and device information.
3. Purposes of Data Collection
Your data is used for:
- Facilitating transactions on the Platform.
- Providing customer support.
- Improving the Platform’s functionality and user experience.
- Complying with legal obligations.
4. Data Sharing
- With Sellers/Buyers: Necessary information is shared to complete transactions.
- With Service Providers: Data may be shared with payment processors (e.g., Stripe) and hosting providers.
- Legal Requirements: Data may be disclosed to comply with laws or protect our rights.
5. Data Security
- We implement technical and organizational measures to protect your data.
- However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods are as follows:
- Account Information: Retained for as long as your account is active. If you close your account, we will retain your data for 2 years to comply with legal and tax obligations, unless a longer retention period is required by law.
- Transaction Data: Retained for 5 years to comply with Singapore’s tax and accounting regulations.
- Customer Support Data: Retained for 2 years after the resolution of your inquiry or issue.
- Marketing Data: If you have subscribed to our marketing communications, we will retain your data until you unsubscribe or request deletion.
- Technical Data: Retained for 1 year for analytics and platform improvement purposes.
After the retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
7. Your Rights
Under the PDPA, you have the right to:
- Access and correct your personal data.
- Withdraw consent for data collection.
- Request deletion of your data (subject to legal requirements).
To exercise these rights, contact us at [support email].
8. Cookies and Tracking
- The Platform uses cookies to enhance user experience.
- You can disable cookies in your browser settings, but this may affect Platform functionality.
9. Third-Party Links
- The Platform may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
- We may update this Privacy Policy at any time. Changes will be posted on the Platform.
11. Contact Us
For questions about this Privacy Policy, contact us at:
Flexeller
Email: [support email]
12. Governing Law
This Privacy Policy is governed by the laws of Singapore.